![]() Performed ongoing training of 21 part-time IT Support Technicians and 15 front-line team members, coaching staff on customer loyalty and how to leave a positive impression on clients.Increased sales to more than $3 million by investigating alternative product distribution methods and strengthening working relationships with clients and business partners.Managed auditing procedures, drafted internal control recommendation letters to clients, and consulted with partners on process improvements in the areas of divisional profitability, management exception reporting, and break-even analysis. Trained 35 associates on customer service best practices and how to take the lead in teamwork, efficiency, and accuracy.Ĭoordinated employee operations, trained new staff, and fostered an environment where employees were motivated to deliver top performance.Reduced overtime by 15% and accelerated returns processing time by 42% by introducing new training initiatives to improve the productivity of the customer service desk as well as refreshing staff schedules based on service needs.Interviewed seasonal employees for temporary hire and supervised over 50 direct reports, focusing on claim processing, customer service, and OHSA compliance within the warehouse.Verified that each shift was fully staffed and that all machine lines were in operation to ensure high product quality for each custom order. Maintained closed communication with the shipping clerk and logistics team to confirm on-time delivery of all shipments.Directed the daily workflow of plant operations crews, ensuring a safe work environment for all team members and collaborating with the engineering staff to resolve production issues.Managed shipments deliveries and resolved issues related to faulty merchandise and damaged returns. Advised clients on process improvements utilizing updated budgeting and cost-saving data. Oversaw warehouse operations and staff performance at high-volume, mid-sized logistics companies.
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